Carol L. (Cindy) Bird

450 Bar Ct Kissimmee, FLA 34759

E-mail: Bird.Cindy@Gmail.com

CELL: (478) 461-0536

 

 

OBJECTIVEAssociation with an expanding company or Higher Education Facility as Information Technology Support Specialist Helpdesk Administrator/Manager,

Information Technology Support Specialist or Network Administrator

 

ExperienceInformation Technology Support Specialist, Middle Georgia State College, Macon, GA.

Sept, 2010 – Present

·   Provide technical support for entire Macon campus faculty, staff and student labs using Help Desk Software (Hesk)

·   Help Desk Software Administrator (Hesk)

·   Server Administrator for Symantec Ghost and imaging of entire Macon campus (March, 2013 – March, 2014)

·   Lab maintenance including equipment installation, OS installation, software installation, and updates

·   Microsoft OS and MS App support

·   Video conference support

·   AV support

·   Support office equipment, operations, and service which includes all printers, copiers

·   Lunch and learn demos for Apple products for Students staff and faculty (iPad, iPhone, iPod Touch, Macs)

 

Information Technology Support Specialist, Middle Georgia State College, Educational Technology Center, Macon, GA.

August, 2006 to Sept, 2010

·   Provide Web site maintenance for etcmcn.org and gaedtech.org

·   Responsible for development and maintenance for database and web forms gaetc.org

·   Support for GaETC.org website

·   Provide support and maintenance for 105 lab computers and 50 laptops

·   Support ETC personnel (5-10 people)

·   Support for Macon State College School of Education

·   Support all ETC participants

·   Responsible for Inventory control (software and hardware)

·   Support Title II-D Wireless Project via onsite walk-through and vendor contacts

·   Technical Support for Capitol Tech and Spotlight on Georgia

·   Coordinate lab use for visiting Instructional Technology personnel

·   Support office equipment, operations, and service which includes all printers, copiers, and projectors

·   Technical support for the Georgia Educational Technology Conference (GaETC); Workshop committee member

·   Technical support for public school systems in 23 counties, the Georgia Academy for the Blind and private schools in the middle Georgia area (40 hours each)

·   Lab maintenance including equipment installation, software installation, and updates

·   Network maintenance

·   Video conference support

 

Regional Support Analyst, Macon State College, Macon, GA.

July, 2005 to August 2006 (Contractor)

·                       Redelivered training in the following areas:

o COGNOS (Reporting System)- Certified

o Facilities Application

o Lego Robotics             

o Adequate Yearly Progress (AYP)

o Consolidated Application
 

·               Provide technical support for:

o            MyGaDOE Portal Issues

o            Lotus Notes

o            Full Time Equivalent (FTE)

o            COGNOS

o            Facilities Application

o            Certified Personnel Information (CPI)

o            Extract Transform Load (ETL)

o            School Nutrition

o            Consolidated Application

o            Student Record

o            Georgia Test ID (GTID)

o            Weidenhammer eScholar

 

Web Designer, Macon State College, Macon, GA.

October, 2004 to February 2005 (Contractor)

·   Project Manager

·   Responsible for Site Decomposition

·   Site Proposal

·   Site Navigation

·   Client Liaison

·   XHTML Coding

 

Drafting Coordinator, Flint Energies, Warner Robins, GA.

February, 1996 to April, 2003

·   Ensured position accountabilities for subordinates and delegated work load

·   Headed team building for mapping system implementation

·   Coordinated and supervised field tagging crews subsequent to mapping conversion

·   Ensured data integrity for mapping system database

·   Provided Access queries and reports

·   Maintained company’s archived graphical plant records

·   Created and maintained all land based data for mapping system

·   Created drawings for

o   Railroad permits

o   Substation one-lines

o   SCADA RTU points

o   Fuel cells

o   Substation foundation plans

o   Utility construction specifications and details

o   Edits for Reynolds Engineering Building

o   Edits for GTC Warehouse

 

·   Maintained and performed upgrades to drafting computers

·   Inspected and maintained drafting department copier, printer and plotter (also assisted other departments)

·   Responsible for drafting department yearly budget and supply orders

 

Drafter, Flint Energies, Warner Robins, GA.

February, 1990 to February, 1996

·   Posted work orders to paper maps until CAD was implemented

·   Responsible for field checks and tagging

·   Responsible for drafting department yearly budget and supply orders

 

Meter Reader, Flint Energies, Warner Robins, GA.

April, 1984 to February, 1990

·   Responsible for accurately reading meters

·   Responsible for setting meters for new and existing accounts

·   Responsible for overdue collections

 

Drafter, J.C. Johnson and Associates, Macon, GA.

September, 1980 to April, 1983

·   Drawings designed by Electrical and Mechanical engineers

·   Responsible for meeting all project deadlines

·   Responsible for ordering supplies and maintaining blueprint machine

 

EDUCATIONMacon State College, Macon, GA

·   Associate of Science in Information Technology

(August 9, 2004)

·   Bachelor of Science in Information Technology

(August, 2008)

·   College transcripts available

 

 

 

Certificates

ESRI (Environmental Systems Research Institute)

·               ArcGIS I 2/03

·               ArcGIS II 2/03

UAI (Utility Automation Integrators)

·               uaField 24 hrs 2/03

·               uaFM 24 hrs 3/03

GITA (Geospatial Information Technology Association)

·               GIS and the IT Paradigm 3/03

·               Field Data Acquisition 3/03

·               CIS Integration 3/03

·               Database Technology 3/02

·               Data Warehousing 3/02

·               Field Data Acquisition 3/02

 

 

 

Macon Technical College

·               Access 8.0 4/99

·               Mastering Today’s AutoCAD 2/99

·               AutoCAD 12/92

 

 

SPECIAL SKILLS

·               XHTML

·               Authorware

·               Frontpage

·               MS Expression

·               VB.NET

·               AutoCAD

·               TANGO

·               Turbo CAD

·               Microsoft Windows 95-8.1

·               Microsoft Office 2013

·               Computer hardware and software maintenance

 

PERSONAL: Will travel 

References available